Refund policy

Last updated: January 2026

We strive to ensure a high-quality experience for every customer. Due to the perishable and consumable nature of our products, we do not accept returns or cancellations under normal circumstances. Refunds or returns are processed only under specific conditions outlined below.

Eligible Cases for Refund or Return

1. Defective or Damaged Product Delivery

You are eligible for a refund or replacement only if:

• The product delivered is physically damaged, defective, leaking, or spoiled at the time of delivery.
• Clear photographic proof is submitted to our customer support team within 24 hours of delivery.

Upon verification, we will offer:

• A full refund to the original payment method, or
• A replacement of the same product at no extra cost.

2. Technical or Payment Errors

If you are charged for a payment and:

• The order is not confirmed or not reflected in your order history, or
• A technical error (e.g., payment gateway glitch, duplicate charge) occurs,

You may request a refund within 48 hours of the transaction by contacting our support team with:

• Transaction ID / UTR
• Screenshot of the deduction
• Email ID / Phone number used for the transaction

Upon internal verification with our payment partners, valid claims will be refunded within 7–10 working days.

Ineligible Scenarios

Refunds/returns are not applicable in the following cases:

• If you change your mind after ordering.
• If you provide an incorrect delivery address.
• If the product taste, texture, or colour does not meet personal expectations.
• If a claim is made after the stipulated timelines (24 hours for product issues, 48 hours for payment issues).

How to Raise a Refund Request

Please email us at support@flowhydration.in with:

• Your order number
• Date of purchase
• Issue description
• Supporting photographs/screenshots (if applicable)

Additional Notes

• Refunds will only be issued to the original payment method.

• We reserve the right to approve or reject refund claims at our sole discretion based on evidence and internal investigation.