Refund Policy — Flow Hydration
assignment_return Refund Policy

Fair Returns,
Zero Surprises

We stand behind every sachet. If something goes wrong, we'll make it right — quickly and fairly.

schedule
24 hrs Product damage window
payments
48 hrs Payment error window
autorenew
7–10 Days to refund
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Due to the perishable and consumable nature of our products, we do not accept returns or cancellations under normal circumstances. Refunds are processed only under the specific conditions outlined below.

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Eligible Cases for Refund or Return

broken_image Defective or Damaged Product

You are eligible for a refund or replacement if the product delivered is physically damaged, defective, leaking, or spoiled at the time of delivery.

Requirements

  • check_circleClear photographic proof submitted within 24 hours of delivery
  • check_circleContact our support team via email

We will offer

  • check_circleFull refund to the original payment method, or
  • check_circleReplacement of the same product at no extra cost
credit_card_off Technical or Payment Errors

If you were charged but the order was not confirmed or a duplicate charge occurred, you may request a refund within 48 hours.

Required information

  • check_circleTransaction ID / UTR number
  • check_circleScreenshot of the deduction
  • check_circleEmail ID / Phone number used for the transaction
scheduleSubmit within 48 hrs autorenewRefund in 7–10 working days
cancel

Ineligible Scenarios

Refunds or returns are not applicable in the following cases:

  • cancelChange of mind after placing an order
  • cancelIncorrect delivery address provided by the customer
  • cancelProduct taste, texture, or colour does not meet personal expectations
  • cancelClaim raised after the stipulated timeline (24 hrs for product issues, 48 hrs for payment issues)
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How to Raise a Refund Request

Email us at contact@flowhydration.in with the following details:

1
Order number — found in your confirmation email
2
Date of purchase and issue description
3
Supporting photos or screenshots — required for product damage or payment error claims
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Additional Notes

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Refunds will only be issued to the original payment method. We reserve the right to approve or reject refund claims at our sole discretion based on evidence and internal investigation.

Need help with a refund?

Reach out with your order number and we'll resolve it as quickly as possible.

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