Shipping Policy — Flow Hydration
Shipping Policy

We Deliver
Pan-India

From Bangalore to the furthest pin codes — Flow ships everywhere athletes train.

1–2 Days · Bangalore
2–4 Days · Rest of India
Free On qualifying orders

Logistics Partner

We partner with trusted third-party logistics providers to ensure your Flow products reach you safely and on time.

local_shipping

Shadowfax

Pan-India delivery network with real-time tracking capabilities.

Delivery Timeline

Once dispatched, you'll receive a tracking link via email and SMS. Delivery windows vary by location:

location_city
Bangalore Metro city — fastest delivery
1–2 Business Days
map
Rest of India All other serviceable pin codes
2–4 Business Days
inventory_2

Note: Business days exclude Sundays and public holidays. Timelines are estimates and may vary based on order volume and courier availability.

Order Processing

Orders placed before 2:00 PM IST on business days are typically processed and dispatched the same day. Orders after 2:00 PM or on weekends/holidays are processed the next business day.

How to track your order

1
You'll receive an email and SMS with tracking details once your order ships.
2
Click the tracking link or visit the courier partner's website.
3
Enter your AWB/tracking number to see real-time delivery status.

Shipping Charges

We offer free shipping on qualifying orders across India. Any applicable shipping fees are shown at checkout — no surprises.

  • Free shipping on qualifying orders
  • Standard rates apply for other orders — visible at checkout
  • No hidden fees

Delivery Delays

While we strive for timely delivery, certain factors beyond our control may occasionally cause delays.

warning_amber

Important: Flow Hydration (Podium Performance LLP) is not responsible for delays caused by the courier partner, including weather conditions, natural disasters, strikes, or other unforeseen circumstances.

For significant delays, contact our support team — we'll coordinate directly with the courier to resolve your issue.

Delivery Attempts

Our courier partner makes multiple delivery attempts. If all attempts are unsuccessful:

  • The package may be held at the nearest courier hub for pickup
  • You'll be notified via SMS/email with hub details
  • Unclaimed packages may be returned to us after the holding period

Serviceable Areas

We deliver to most pin codes across India. Enter your pin code at checkout to verify serviceability instantly. If your area isn't currently covered, contact us — we'll find an alternative solution.

Questions about your shipment?

Our support team is ready to help — include your order number for fastest resolution.

Email Support Continue Shopping